Pos contract returns

You must have a work order ticket for your store under your POS/DMB Catagory on the work log for a broken piece of equipment for your pos system that is under contract then follow these instructions:

1. Open box from NCR and replace the defective item. KEEP THE BOX.

2. Place broken item back in the box that the new one came in.

3. Read the instruction completely that is in the box.

4. Make copies of all paperwork that is in the box, Fax to the office and place copies in envelope for the office.

5. Peel-and-reveal the Shipping Label with your address on it.(Peel up the first layer of the label)

6. Add a picture of the return label and the paperwork to the work order ticket.

7. Complete all the instruction on the paperwork from the box. (If it says you do not need to return the equipment  

    then you must send the equipment and paperwork in the box to the office on the route.

8. FedEx will automatically make 3 attempts to pick up your return within 5 buisness days. Once the equipment is picked up you will need to resolve the work order ticket for your item.

Failure to do this will cost your store the full value of the item not returned!